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An increasing number of Internt Service Providers (ISP) are using filtering systems in an effort to keep unwanted email out of customers' inboxes. However, this means that sometimes they also filter the email that you want to receive.

To make sure that our emails are not filtered into your "junk", "spam", or "bulk" folder, please add to your list of trusted senders. Here's how:

Hotmail: Place the domain in your safe list. The safe list can be accessed via the "Option" link next to the main menu tabs.

AOL: Place the domain in your address book:
  1. In the “Buddy List” window (pops up automatically when you sign on), click on the Address Book. Then click the “Add” button.
  2. A window will open that includes several contact or address fields. In the “Screen Name” field, type in You do not need to complete any other fields.
  3. Click on the "Save" button.
Even if you have not yet upgraded to AOL 9.0, you may want to add us to your address book now, to be sure that you continue to receive our messages if and when you do upgrade.

Yahoo! Mail: If one of our emails is filtered to your "bulk" folder, open the message and click on the "this is not Spam" link next to the "From" field.

Other providers: If our emails are being filtered, try adding our domain ( to your address book or contact list. If this option is not available, try moving the message to your "inbox" or forwarding the message to yourself.

If subsequent messages continue to be filtered, call or email your ISP's tech support and specifically ask how you can be sure to receive all email from